/* =========================================
   CX TRACKER — MAIN STYLESHEET
   ========================================= */

*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }

:root {
  --blue:    #3b82f6;
  --blue-d:  #1d4ed8;
  --green:   #10b981;
  --green-d: #047857;
  --red:     #ef4444;
  --red-d:   #b91c1c;
  --orange:  #f97316;
  --orange-d:#c2410c;
  --purple:  #8b5cf6;
  --purple-d:#6d28d9;
  --teal:    #14b8a6;
  --teal-d:  #0f766e;
  --gray-50: #f9fafb;
  --gray-100:#f3f4f6;
  --gray-200:#e5e7eb;
  --gray-300:#d1d5db;
  --gray-400:#9ca3af;
  --gray-500:#6b7280;
  --gray-600:#4b5563;
  --gray-700:#374151;
  --gray-800:#1f2937;
  --gray-900:#111827;
  --sidebar-w: 240px;
  --sidebar-collapsed: 64px;
  --topbar-h: 76px;
  --radius: 12px;
  --shadow: 0 1px 3px rgba(0,0,0,.08), 0 4px 16px rgba(0,0,0,.06);
  --shadow-lg: 0 8px 32px rgba(0,0,0,.12);
  --transition: .2s ease;
}

html { font-size: 15px; }
body {
  font-family: 'Inter', sans-serif;
  background: var(--gray-50);
  color: var(--gray-800);
  display: flex;
  min-height: 100vh;
  overflow-x: hidden;
}

/* =========================================
   SIDEBAR
   ========================================= */
.sidebar {
  width: var(--sidebar-w);
  background: var(--gray-900);
  display: flex;
  flex-direction: column;
  position: fixed;
  top: 0; left: 0;
  height: 100vh;
  z-index: 100;
  transition: width var(--transition);
  overflow: hidden;
}
.sidebar.collapsed { width: var(--sidebar-collapsed); }

.sidebar-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 20px 16px;
  border-bottom: 1px solid rgba(255,255,255,.08);
  min-height: 70px;
}
.logo {
  display: flex;
  align-items: center;
  gap: 10px;
  color: #fff;
  font-size: 1.15rem;
  font-weight: 700;
  white-space: nowrap;
}
.logo i {
  font-size: 1.3rem;
  color: var(--blue);
  flex-shrink: 0;
}
.sidebar-toggle {
  background: none;
  border: none;
  color: var(--gray-400);
  cursor: pointer;
  font-size: 1rem;
  padding: 4px;
  border-radius: 6px;
  flex-shrink: 0;
  transition: color var(--transition);
}
.sidebar-toggle:hover { color: #fff; }

.sidebar-nav {
  flex: 1;
  padding: 12px 8px;
  display: flex;
  flex-direction: column;
  gap: 2px;
  overflow-y: auto;
}
.nav-item {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 11px 12px;
  border-radius: 8px;
  color: var(--gray-400);
  text-decoration: none;
  font-size: .875rem;
  font-weight: 500;
  white-space: nowrap;
  transition: background var(--transition), color var(--transition);
}
.nav-item i {
  font-size: 1rem;
  flex-shrink: 0;
  width: 20px;
  text-align: center;
}
.nav-item:hover { background: rgba(255,255,255,.06); color: #fff; }
.nav-item.active { background: var(--blue); color: #fff; }

.sidebar-footer {
  padding: 16px;
  border-top: 1px solid rgba(255,255,255,.08);
}
.agent-badge {
  display: flex;
  align-items: center;
  gap: 8px;
  color: var(--gray-400);
  font-size: .8rem;
  white-space: nowrap;
}
.online-dot { color: var(--green); font-size: .55rem; }

/* =========================================
   MAIN CONTENT
   ========================================= */
.main-content {
  margin-left: var(--sidebar-w);
  flex: 1;
  display: flex;
  flex-direction: column;
  min-height: 100vh;
  transition: margin-left var(--transition);
}
body.sidebar-collapsed .main-content { margin-left: var(--sidebar-collapsed); }

/* =========================================
   TOPBAR
   ========================================= */
.topbar {
  background: #fff;
  border-bottom: 1px solid var(--gray-200);
  padding: 0 28px;
  height: var(--topbar-h);
  display: flex;
  align-items: center;
  justify-content: space-between;
  position: sticky;
  top: 0;
  z-index: 50;
  box-shadow: 0 1px 4px rgba(0,0,0,.05);
}
.page-title {
  font-size: 1.35rem;
  font-weight: 700;
  color: var(--gray-900);
}
.page-subtitle {
  font-size: .8rem;
  color: var(--gray-500);
  margin-top: 2px;
}
.date-badge {
  background: var(--gray-100);
  color: var(--gray-600);
  padding: 8px 14px;
  border-radius: 8px;
  font-size: .8rem;
  font-weight: 500;
  display: flex;
  align-items: center;
  gap: 6px;
}

/* =========================================
   PAGES
   ========================================= */
.page { display: none; padding: 24px 28px 40px; }
.page.active { display: block; }

.page-actions {
  margin-bottom: 20px;
  display: flex;
  gap: 10px;
  flex-wrap: wrap;
}

/* =========================================
   KPI CARDS
   ========================================= */
.kpi-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(200px, 1fr));
  gap: 16px;
  margin-bottom: 24px;
}
.kpi-card {
  background: #fff;
  border-radius: var(--radius);
  padding: 20px;
  display: flex;
  align-items: center;
  gap: 16px;
  box-shadow: var(--shadow);
  border-left: 4px solid transparent;
  transition: transform var(--transition), box-shadow var(--transition);
}
.kpi-card:hover { transform: translateY(-2px); box-shadow: var(--shadow-lg); }
.kpi-card.blue  { border-color: var(--blue); }
.kpi-card.green { border-color: var(--green); }
.kpi-card.red   { border-color: var(--red); }
.kpi-card.orange{ border-color: var(--orange); }
.kpi-card.purple{ border-color: var(--purple); }
.kpi-card.teal  { border-color: var(--teal); }

.kpi-icon {
  width: 48px; height: 48px;
  border-radius: 12px;
  display: flex; align-items: center; justify-content: center;
  font-size: 1.2rem;
  flex-shrink: 0;
}
.kpi-card.blue   .kpi-icon { background: rgba(59,130,246,.12); color: var(--blue); }
.kpi-card.green  .kpi-icon { background: rgba(16,185,129,.12); color: var(--green); }
.kpi-card.red    .kpi-icon { background: rgba(239,68,68,.12);  color: var(--red); }
.kpi-card.orange .kpi-icon { background: rgba(249,115,22,.12); color: var(--orange); }
.kpi-card.purple .kpi-icon { background: rgba(139,92,246,.12); color: var(--purple); }
.kpi-card.teal   .kpi-icon { background: rgba(20,184,166,.12); color: var(--teal); }

.kpi-label { font-size: .75rem; color: var(--gray-500); font-weight: 500; text-transform: uppercase; letter-spacing: .05em; }
.kpi-value { font-size: 1.9rem; font-weight: 800; color: var(--gray-900); line-height: 1.1; margin: 2px 0; }
.kpi-sub   { font-size: .72rem; color: var(--gray-400); }

/* =========================================
   CHART CARDS
   ========================================= */
.charts-row {
  display: flex;
  gap: 16px;
  margin-bottom: 20px;
  flex-wrap: wrap;
}
.chart-card {
  background: #fff;
  border-radius: var(--radius);
  padding: 20px;
  box-shadow: var(--shadow);
  flex: 1;
  min-width: 260px;
}
.chart-card.wide { flex: 2; min-width: 340px; }
.chart-header {
  margin-bottom: 14px;
  display: flex;
  align-items: center;
  justify-content: space-between;
}
.chart-header h3 {
  font-size: .9rem;
  font-weight: 600;
  color: var(--gray-700);
  display: flex;
  align-items: center;
  gap: 8px;
}
.chart-header h3 i { color: var(--blue); }

/* =========================================
   MINI TABLE (Dashboard recent)
   ========================================= */
.mini-table-wrap { overflow-x: auto; max-height: 230px; overflow-y: auto; }
.mini-table { width: 100%; border-collapse: collapse; font-size: .8rem; }
.mini-table th {
  background: var(--gray-50);
  color: var(--gray-500);
  font-weight: 600;
  text-transform: uppercase;
  font-size: .7rem;
  letter-spacing: .05em;
  padding: 8px 12px;
  text-align: left;
  position: sticky;
  top: 0;
}
.mini-table td { padding: 8px 12px; border-bottom: 1px solid var(--gray-100); color: var(--gray-700); }
.mini-table tr:last-child td { border-bottom: none; }
.mini-table tr:hover td { background: var(--gray-50); }

/* =========================================
   DATA TABLE
   ========================================= */
.table-card {
  background: #fff;
  border-radius: var(--radius);
  box-shadow: var(--shadow);
  overflow: hidden;
}
.table-toolbar {
  padding: 16px 20px;
  border-bottom: 1px solid var(--gray-100);
  display: flex;
  gap: 10px;
  flex-wrap: wrap;
  align-items: center;
}
.filter-bar {
  display: flex;
  gap: 10px;
  flex-wrap: wrap;
  margin-bottom: 16px;
}
.search-input {
  flex: 1;
  min-width: 200px;
  padding: 9px 14px;
  border: 1px solid var(--gray-200);
  border-radius: 8px;
  font-size: .85rem;
  color: var(--gray-700);
  outline: none;
  transition: border-color var(--transition);
  font-family: inherit;
}
.search-input:focus { border-color: var(--blue); }
.filter-select {
  padding: 9px 14px;
  border: 1px solid var(--gray-200);
  border-radius: 8px;
  font-size: .85rem;
  color: var(--gray-700);
  background: #fff;
  outline: none;
  cursor: pointer;
  font-family: inherit;
  transition: border-color var(--transition);
}
.filter-select:focus { border-color: var(--blue); }

.table-wrap { overflow-x: auto; }
.data-table {
  width: 100%;
  border-collapse: collapse;
  font-size: .85rem;
}
.data-table th {
  background: var(--gray-50);
  color: var(--gray-500);
  font-weight: 600;
  text-transform: uppercase;
  font-size: .72rem;
  letter-spacing: .05em;
  padding: 12px 16px;
  text-align: left;
  white-space: nowrap;
  border-bottom: 1px solid var(--gray-200);
}
.data-table td {
  padding: 12px 16px;
  border-bottom: 1px solid var(--gray-100);
  color: var(--gray-700);
  vertical-align: middle;
}
.data-table tr:last-child td { border-bottom: none; }
.data-table tr:hover td { background: var(--gray-50); }

.empty-row { text-align: center; color: var(--gray-400); padding: 40px !important; font-style: italic; }

/* Pagination */
.pagination {
  padding: 14px 20px;
  display: flex;
  align-items: center;
  justify-content: flex-end;
  gap: 6px;
  border-top: 1px solid var(--gray-100);
}
.page-btn {
  width: 32px; height: 32px;
  border: 1px solid var(--gray-200);
  background: #fff;
  color: var(--gray-600);
  border-radius: 6px;
  font-size: .8rem;
  cursor: pointer;
  display: flex; align-items: center; justify-content: center;
  transition: all var(--transition);
}
.page-btn:hover { border-color: var(--blue); color: var(--blue); }
.page-btn.active { background: var(--blue); border-color: var(--blue); color: #fff; }

/* =========================================
   BADGES / PILLS
   ========================================= */
.badge {
  display: inline-flex;
  align-items: center;
  padding: 3px 10px;
  border-radius: 999px;
  font-size: .72rem;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: .04em;
  white-space: nowrap;
}
.badge-blue   { background: rgba(59,130,246,.12); color: var(--blue-d); }
.badge-green  { background: rgba(16,185,129,.12); color: var(--green-d); }
.badge-red    { background: rgba(239,68,68,.12);  color: var(--red-d); }
.badge-orange { background: rgba(249,115,22,.12); color: var(--orange-d); }
.badge-purple { background: rgba(139,92,246,.12); color: var(--purple-d); }
.badge-gray   { background: var(--gray-100); color: var(--gray-600); }
.badge-teal   { background: rgba(20,184,166,.12); color: var(--teal-d); }

/* Score pill */
.score-pill {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 38px; height: 28px;
  border-radius: 6px;
  font-size: .82rem;
  font-weight: 700;
}
.score-high   { background: rgba(16,185,129,.15); color: var(--green-d); }
.score-mid    { background: rgba(249,115,22,.15); color: var(--orange-d); }
.score-low    { background: rgba(239,68,68,.15);  color: var(--red-d); }

/* =========================================
   ACTION BUTTONS (table rows)
   ========================================= */
.action-btns { display: flex; gap: 6px; }
.icon-btn {
  width: 30px; height: 30px;
  border: none;
  border-radius: 6px;
  cursor: pointer;
  display: flex; align-items: center; justify-content: center;
  font-size: .8rem;
  transition: all var(--transition);
}
.icon-btn-view   { background: rgba(59,130,246,.1); color: var(--blue); }
.icon-btn-edit   { background: rgba(249,115,22,.1); color: var(--orange); }
.icon-btn-delete { background: rgba(239,68,68,.1); color: var(--red); }
.icon-btn:hover  { opacity: .75; transform: scale(1.1); }

/* =========================================
   WINS / WHAT'S WORKING GRID
   ========================================= */
.wins-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(300px, 1fr));
  gap: 16px;
  padding-bottom: 20px;
}
.win-card {
  background: #fff;
  border-radius: var(--radius);
  padding: 20px;
  box-shadow: var(--shadow);
  border-top: 4px solid var(--green);
  transition: transform var(--transition), box-shadow var(--transition);
  position: relative;
}
.win-card:hover { transform: translateY(-3px); box-shadow: var(--shadow-lg); }
.win-card-header {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  margin-bottom: 10px;
  gap: 8px;
}
.win-card-title {
  font-size: .95rem;
  font-weight: 700;
  color: var(--gray-900);
  line-height: 1.3;
}
.win-card-meta {
  font-size: .75rem;
  color: var(--gray-500);
  margin-top: 8px;
  display: flex;
  gap: 10px;
  flex-wrap: wrap;
}
.win-card-desc {
  font-size: .82rem;
  color: var(--gray-600);
  margin-top: 8px;
  line-height: 1.5;
}
.win-card-actions {
  display: flex;
  gap: 6px;
  margin-top: 14px;
  justify-content: flex-end;
}
.empty-state {
  grid-column: 1 / -1;
  text-align: center;
  padding: 60px 20px;
  color: var(--gray-400);
}
.empty-state i { font-size: 3rem; margin-bottom: 14px; display: block; }
.empty-state p { font-size: .9rem; }

/* =========================================
   ANALYTICS
   ========================================= */
.analytics-controls {
  margin-bottom: 20px;
  display: flex;
  gap: 10px;
  flex-wrap: wrap;
}
.insight-card {
  background: linear-gradient(135deg, #1d4ed8, #7c3aed);
  border-radius: var(--radius);
  padding: 24px 28px;
  display: flex;
  align-items: center;
  gap: 20px;
  color: #fff;
  margin-top: 8px;
  box-shadow: var(--shadow-lg);
}
.insight-icon {
  font-size: 2.4rem;
  opacity: .9;
}
.insight-body h3 { font-size: 1rem; font-weight: 700; margin-bottom: 6px; }
.insight-body p  { font-size: .9rem; opacity: .85; line-height: 1.5; }

/* =========================================
   BUTTONS
   ========================================= */
.btn {
  display: inline-flex;
  align-items: center;
  gap: 7px;
  padding: 10px 18px;
  border-radius: 8px;
  border: none;
  font-size: .875rem;
  font-weight: 600;
  cursor: pointer;
  transition: all var(--transition);
  font-family: inherit;
  text-decoration: none;
}
.btn-primary { background: var(--blue); color: #fff; }
.btn-primary:hover { background: var(--blue-d); transform: translateY(-1px); box-shadow: 0 4px 12px rgba(59,130,246,.35); }
.btn-ghost   { background: var(--gray-100); color: var(--gray-700); }
.btn-ghost:hover { background: var(--gray-200); }
.btn-danger  { background: var(--red); color: #fff; }
.btn-danger:hover { background: var(--red-d); }

/* =========================================
   MODALS
   ========================================= */
.modal-overlay {
  display: none;
  position: fixed;
  inset: 0;
  background: rgba(0,0,0,.45);
  z-index: 200;
  align-items: center;
  justify-content: center;
  padding: 20px;
  backdrop-filter: blur(3px);
}
.modal-overlay.open { display: flex; }
.modal {
  background: #fff;
  border-radius: 16px;
  width: 100%;
  max-width: 560px;
  max-height: 90vh;
  display: flex;
  flex-direction: column;
  box-shadow: 0 24px 64px rgba(0,0,0,.2);
  animation: slideUp .25s ease;
}
.modal.modal-lg { max-width: 720px; }
@keyframes slideUp {
  from { opacity: 0; transform: translateY(20px); }
  to   { opacity: 1; transform: translateY(0); }
}
.modal-header {
  padding: 20px 24px;
  border-bottom: 1px solid var(--gray-100);
  display: flex;
  align-items: center;
  justify-content: space-between;
  flex-shrink: 0;
}
.modal-header h2 {
  font-size: 1.05rem;
  font-weight: 700;
  color: var(--gray-900);
  display: flex;
  align-items: center;
  gap: 8px;
}
.modal-header h2 i { color: var(--blue); }
.modal-close {
  background: none;
  border: none;
  color: var(--gray-400);
  cursor: pointer;
  font-size: 1rem;
  padding: 4px;
  border-radius: 6px;
  transition: color var(--transition);
}
.modal-close:hover { color: var(--gray-700); }
.modal-body {
  padding: 20px 24px;
  overflow-y: auto;
}
.modal-actions {
  display: flex;
  justify-content: flex-end;
  gap: 10px;
  margin-top: 20px;
  padding-top: 16px;
  border-top: 1px solid var(--gray-100);
}

/* Forms */
.form-row  { display: flex; gap: 14px; margin-bottom: 14px; flex-wrap: wrap; }
.form-group {
  display: flex;
  flex-direction: column;
  gap: 5px;
  flex: 1;
  min-width: 130px;
}
.form-group.full { flex: 100%; min-width: 100%; }
.form-group label {
  font-size: .78rem;
  font-weight: 600;
  color: var(--gray-600);
  text-transform: uppercase;
  letter-spacing: .04em;
}
.form-group input,
.form-group select,
.form-group textarea {
  padding: 9px 12px;
  border: 1px solid var(--gray-200);
  border-radius: 8px;
  font-size: .875rem;
  color: var(--gray-800);
  font-family: inherit;
  outline: none;
  transition: border-color var(--transition), box-shadow var(--transition);
  background: #fff;
  resize: vertical;
}
.form-group input:focus,
.form-group select:focus,
.form-group textarea:focus {
  border-color: var(--blue);
  box-shadow: 0 0 0 3px rgba(59,130,246,.12);
}

/* View modal detail rows */
.detail-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 14px; margin-bottom: 16px; }
.detail-item label {
  display: block;
  font-size: .72rem;
  font-weight: 600;
  color: var(--gray-400);
  text-transform: uppercase;
  letter-spacing: .05em;
  margin-bottom: 3px;
}
.detail-item span {
  font-size: .9rem;
  color: var(--gray-800);
  font-weight: 500;
}
.detail-full { grid-column: 1 / -1; }
.detail-desc {
  background: var(--gray-50);
  border-radius: 8px;
  padding: 12px 16px;
  font-size: .85rem;
  color: var(--gray-700);
  line-height: 1.6;
  margin-top: 4px;
}

/* =========================================
   TOAST
   ========================================= */
.toast {
  position: fixed;
  bottom: 28px;
  right: 28px;
  background: var(--gray-900);
  color: #fff;
  padding: 12px 20px;
  border-radius: 10px;
  font-size: .875rem;
  font-weight: 500;
  box-shadow: var(--shadow-lg);
  z-index: 999;
  transform: translateY(80px);
  opacity: 0;
  transition: all .3s ease;
  pointer-events: none;
  display: flex;
  align-items: center;
  gap: 8px;
  max-width: 340px;
}
.toast.show { transform: translateY(0); opacity: 1; }
.toast.success { background: var(--green-d); }
.toast.error   { background: var(--red-d); }
.toast.info    { background: var(--blue-d); }

/* =========================================
   SCROLLBAR
   ========================================= */
::-webkit-scrollbar { width: 6px; height: 6px; }
::-webkit-scrollbar-track { background: transparent; }
::-webkit-scrollbar-thumb { background: var(--gray-300); border-radius: 99px; }
::-webkit-scrollbar-thumb:hover { background: var(--gray-400); }

/* =========================================
   RESPONSIVE
   ========================================= */
@media (max-width: 900px) {
  .sidebar { width: var(--sidebar-collapsed); }
  .sidebar .logo span,
  .sidebar .nav-item span,
  .sidebar .agent-badge span { display: none; }
  .main-content { margin-left: var(--sidebar-collapsed); }
  .charts-row { flex-direction: column; }
  .chart-card.wide { min-width: unset; }
  .kpi-grid { grid-template-columns: repeat(2, 1fr); }
}
@media (max-width: 600px) {
  .page { padding: 16px; }
  .topbar { padding: 0 16px; }
  .kpi-grid { grid-template-columns: 1fr 1fr; }
  .kpi-value { font-size: 1.4rem; }
  .detail-grid { grid-template-columns: 1fr; }
  .modal { max-width: 98vw; }
}