Avg CSAT Score
—
out of 10
Avg NPS Score
—
-100 to 100
Total Complaints
—
all time
Open Complaints
—
needs attention
Resolved Rate
—
of all complaints
What's Working
—
logged wins
Monthly Complaints Trend
Complaint Status
Complaint Types
Recent Complaints
| Customer | Type | Severity | Status | Date |
|---|---|---|---|---|
| No data yet | ||||
CSAT Over Time
NPS Over Time
CES Over Time
| Customer | Agent | CSAT | NPS | CES | Channel | Month/Year | Actions |
|---|---|---|---|---|---|---|---|
| No scores recorded yet. Click "Add Score Entry" to begin. | |||||||
| Customer | Agent | Type | Severity | Status | Channel | Month | Date | Actions |
|---|---|---|---|---|---|---|---|---|
| No complaints logged yet. Click "Log Complaint" to begin. | ||||||||
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Complaints by Month (Peak Detection)
Complaints by Type
Complaints by Channel
Severity Distribution
CSAT / NPS Trends
Top Agents by CSAT Score
What's Working — By Category
Peak Complaint Month
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